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Christmas at the Castle FAQ

Yes. You will need to buy entry to the event to be able to come to the Grotto.

Please email [email protected] and we will amend your booking.

** Please note that during the lockdown period, the light trail will be going ahead in line with outdoor recreation regulations. Therefore, activities and refreshments will be limited. 

Please be assured that measures will be in place to ensure that visitor numbers are controlled and social distancing is in place at all times. ** 

** Please note that during the lockdown period, the light trail will be going ahead in line with outdoor recreation regulations. Therefore, activities and refreshments will be limited. 

Please be assured that measures will be in place to ensure that visitor numbers are controlled and social distancing is in place at all times. ** 

 

We will be closely monitoring the number of people who are on site at any one time to ensure the safety of everyone in attendance. We are working to a covid compliant capacity, which takes into account any tickets which were sold without a date. A one way system will also be in place.

The event is outdoors, and in our Old Riding School which is an enormous barn with plenty of social distancing space and fresh air! 

Hand sanitiser will be available on arrival and around the event for your use. Masks will be required to be worn when inside the Christmas barn.

In the Grotto, Father Christmas will be safely distanced from you and your family and the area will be cleaned between families. 

The event will be fully risk assessed in consultation with Teignbridge District Council to ensure your safety. 

The Powderham Castle team will be on hand all day in case you have any worries or concerns. 

If you have a Covid-19 related concern which we haven't answered here please email us at [email protected] and one of the team will be able to help you.

Your Christmas at the Castle ticket is your entry into the event, so this will need to be the same date at your Christmas Grotto ticket. Don't worry if it isn't, email us at [email protected] and one of the team will be able to amend your order.

Please note whilst the majority of the light trail is wheelchair accessible, there are some steps. If you need assistance please ask one of our stewards.

There will be lots to do between your visit with Father Christmas and the light walk. 

  • Visit our pop-up restaurant in the castle. We are taking bookings for Lunch, Afternoon Tea and Dinner throughout December. Click here to book. 
  • Food, drink and stalls to browse!
  • Activities in the Christmas Barn and grounds. 
  • Visit the Powderham Farm shop or choose a Christmas tree at the Countrystores.

If you would prefer to visit the Christmas grotto, and return later for the lights you are more than welcome to do so.

Yes absolutely! You are more than welcome to come and go throughout the day. 

It is indeed. Apologies if this has happened to you, it was due to an error on our ticketing system. However please be assured that your ticket is valid and you may choose a date to attend the event on. 

If you need to swap your date, please email us at [email protected] and one of the team will be able to help you.

All 'Christmas at the Castle' entry tickets are valid from 4pm - 9:30pm on weekdays and 12pm - 9:30pm on weekends. You may arrive at any time within this period and stay for as long as you'd like! 

Christmas Grotto tickets have a 30 minute window, in which you will be seen by Father Christmas.

If you've ordered the wrong ticket, please email us at [email protected] and one of the team will be able to help you.

If we are unable to run the event due to Coronavirus guideline changes, you will get a full refund for your tickets. This will be done automatically. 

 

** Please note that during the lockdown period, the light trail will be going ahead in line with outdoor recreation regulations. Therefore, activities and refreshments will be limited. 

Please be assured that measures will be in place to ensure that visitor numbers are controlled and social distancing is in place at all times. ** 

This event is separate from our normal season opening so will not come under our annual pass. However your usual discounts on site will apply. 

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